From the beginning of the movie seeing Robert Downey Jr. as Tony Stark, to the tail end of the credits (which you need to stick around to the very end) was so cool. Kip was so excited to finally see it and so was I.
I should mention that yesterday we went to a Max & Erma's and got a free meal! We were seated and ordered drinks and an appetizer and promptly began reading. We received our order of onion rings and didn't realize that a little time had gone by when our server came to tell us they misplaced our ticket and that she would buy us a dessert for our trouble. We looked at each other and we were both thinking "score!"
The manager heard the tail end as our server was telling us what had happened. She repeated the issue to him and we hear him jokingly say he's going to kill the cook. Our food came out shortly after that.
Then our server brings the bill when we were finished and I look at it and then show Kip. The total on the bill says $3.29. I think there's been a reverse deduction, she took off everything but the dessert! The manager came back by to ask if everything was okay and I show him the bill and he says that she shouldn't have charged us for the dessert either. We are confused at this point and he explains that we had to wait 26 minutes for our meal. He says that it's understandable if they were busy but there only a few tables occupied in our same section. We say it really wasn't a problem and he insists that the meal was on him because we came in for a nice lunch and that's what we will receive. He apologized again for the wait and we thanked him for excellent customer service. We tipped our server and headed off to the bookstore.
Neither of us could believe what just happened, it made our day to say the least!
Just thought I would share something that seems to rarely happen anymore.
1 comment:
She's back and I am so happy!!! I missed you so much!!!!!!!
I love Max and Erma's. This kind of story is all too rare - where the restaurant makes good. They have exceptional customer service and it sounds like this particular manager rocks!
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